Terms & Conditions

TAX:

  • For orders from the UK or the European Union, a 20% VAT is added.
  • All other orders are VAT free.

CREDIT CARD SECURITY:

  • Credit card numbers are encrypted using 128-bit encryption when placing an order on our website.
  • Decryption occurs only after reaching our computer.
  • Credit card details are not held in clear text on any website.

GUARANTEE:

  • We guarantee your satisfaction.
  • All our products come with a full 12-month warranty.
  • We aim to respond to all email inquiries within 1 working day.

PRIVACY POLICY:

  • Aqua Filters Ltd does not disclose buyers' information to third parties unless necessary for order fulfillment.
  • In such cases, the third party is prohibited from disclosing any details to other parties.
  • Cookies are used on our website for cart tracking, address storage, and login purposes.
  • You can disable cookies in your browser settings, but it may affect certain features.

RETURNS POLICY:

  • Your rights to return goods are protected under the EU Distance Selling Directive.
  • More information can be found at www.hmso.gov.uk.

FAULTY GOODS:

  • A full refund will be issued for faulty goods.
  • Returns are tested, and if the item is deemed satisfactory, only the product value will be refunded.
  • The customer will be responsible for the actual delivery and collection costs.

INSTALLATION OF FRIDGE FILTERS:

  • Fridge filters must be installed by a professional or competent person following the manufacturer's instructions.
  • Incorrect installation leading to damage to the appliance or other property will be the sole responsibility of the customer.

DELIVERY CHARGES:

  • Delivery charges for goods from outside the UK will vary based on the rates applied by the courier.
  • These additional charges will be included in the total price after payment.

DISTANCE SELLING REGULATIONS:

  • Customers have the right to cancel the contract within 7 working days starting from the day after delivery.
  • For full details on our terms and conditions, please contact us.

COMPANY DETAILS:

  • Company Name: Aqua Filters Ltd
  • Company Number: 14653418
  • Registered Address: International House, 195-197 Wood Street, London, E17 3NU
  • Place of Establishment: England & Wales