Terms & Conditions


Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. 


When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 


We guarantee your satisfaction. We offer a full 12 months warranty on all our products, and a response time of 1 working day for all Email enquiries.


Aqua Filters Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk


We will return a full refund on faulty goods. All returns are tested and if the item proves to be satisfactory when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.

All Fridge filters must be installed by a professional or competent person in accordance with any manufacturers instructions.

Failure to install the fridge filter correctly, resulting in any damage caused to your appliance or other property damage will solely make you responsible.

Delivery charges on goods from outside the United Kingdom, will vary due to the different rates applied by the royal mail courier. These additional charges will be included on the total price, after payment has been paid.

The Distance Selling Regulations state a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery. ll details on our terms and conditions please contact us


Company Name: Aqua Filters Ltd

Company Number: 14653418

Registered Address: 
International House, 195-197 Wood Street, London, E17 3NU

Place Of Establishment: England & Wales