Terms & Conditions

TAX:

• For orders from the UK or the European Union, a 20% VAT is added.
• All other orders are VAT free.

CREDIT CARD SECURITY:

• Credit card numbers are encrypted using 128-bit encryption when placing an order on our website.
• Decryption occurs only after reaching our computer.
• Credit card details are not held in clear text on any website.

GUARANTEE:

• We guarantee your satisfaction.
• All our products come with a full 12-month warranty.
• We aim to respond to all email inquiries within 1 working day.

PRIVACY POLICY:

• Fridge Filter Shop Ltd does not disclose buyers' information to third parties unless necessary for order fulfillment.
• In such cases, the third party is prohibited from disclosing any details to other parties.
• Cookies are used on our website for cart tracking, address storage, and login purposes.
• You can disable cookies in your browser settings, but it may affect certain features.

RETURNS POLICY:

• Your rights to return goods are protected under the EU Distance Selling Directive.
• More information can be found at www.hmso.gov.uk.

FAULTY GOODS:

• A full refund will be issued for faulty goods.
• Returns are tested, and if the item is deemed satisfactory, only the product value will be refunded.
• The customer will be responsible for the actual delivery and collection costs.

INSTALLATION OF FRIDGE FILTERS:

• Fridge filters must be installed by a professional or competent person following the manufacturer's instructions.
• Incorrect installation leading to damage to the appliance or other property will be the sole responsibility of the customer.

DELIVERY CHARGES:

• Delivery charges for goods from outside the UK will vary based on the rates applied by the courier.
• These additional charges will be included in the total price after payment.

DISTANCE SELLING REGULATIONS:

• Customers have the right to cancel the contract within 7 working days starting from the day after delivery.
• For full details on our terms and conditions, please contact us.